Refund Policy

1. Overview

Midnight Crush offers digital virtual credits ("Carots") used for story-driven AI character conversations and interactive features within the Service.

You must be 18 or older to purchase Carots or other paid digital items.

Because Carots are digital items delivered to your wallet immediately upon successful payment confirmation, all purchases are generally final and non-refundable once credited, except where required by applicable law, required by the payment processor, or expressly approved by us under this Policy.

2. How to Request a Refund

To request a refund, please contact our support team at hi@midnightcrush.chat with the following details:

• The email address associated with your Midnight Crush account;
• The approximate date and time of the transaction;
• The purchase amount and currency paid;
• The payment method used (for example, PayPal or Paddle); and
• The order or transaction identifier, along with a clear description of the reason for your request.

We review refund requests in the order received and typically respond within two to three business days.

3. When We Issue a Refund

We may approve and issue a refund in the following situations:

• Delivery failure: Your payment was successfully captured, but the purchased Carots were never added to your account balance due to a technical issue that our support team cannot resolve.
• Duplicate charge: A technical glitch or checkout error resulted in multiple billings for a single Carot package order.
• Unauthorized transactions: Verified unauthorized account activity reported promptly to us or confirmed by the payment provider.
• Statutory rights: Where applicable consumer protection or digital goods laws in your jurisdiction mandate a refund or statutory withdrawal right that cannot be lawfully waived.

4. When Refunds Are Not Issued

Refunds are not granted in the following circumstances, to the extent permitted by applicable law:

• Subjective dissatisfaction: Dislike of AI-generated dialogue, character tone, story direction, or pacing. Because AI output is dynamic and creative in nature, subjective satisfaction with chat quality is not a valid basis for a refund.
• Unused Carot balances: Unused Carots remaining in your account after a completed, delivered purchase.
• Promotional or free Carots: Promotional, bonus, daily-reward, attendance, or referral Carots, which carry no monetary value and cannot be redeemed for cash or refunded.
• Terms of Service violations: Account suspension or termination resulting from abuse, harmful content, or violations of our Terms of Service.

5. Paddle Purchases (Merchant of Record)

Web purchases may be processed by Paddle. For transactions processed by Paddle, Paddle.com Market Ltd acts as the Merchant of Record. Paddle is responsible for payment processing, sales tax and VAT collection, invoicing, and customer billing inquiries for those transactions.

Refund requests for Paddle orders may be submitted to us or directly to Paddle, and are subject to Paddle's Buyer Terms and Conditions in addition to this Policy.

6. PayPal and Mobile App Stores

Web purchases processed through PayPal are handled in accordance with our direct payment records and applicable PayPal dispute and protection rules.

Purchases made inside mobile apps distributed through the Apple App Store or Google Play are billed directly by Apple or Google under their respective store terms. We cannot directly issue refunds for transactions billed by Apple or Google; you must request refunds through the respective app store's purchase history.

7. Effect of a Refund and Chargebacks

When a refund is approved and issued, the corresponding quantity of Carots will be deducted from your account balance.

If a chargeback, payment dispute, or payment reversal is initiated without first contacting us to resolve the issue, we reserve the right to temporarily freeze or suspend the account and any remaining Carot balance pending investigation.

8. Contact Information

LearningSpoons Corp. operates Midnight Crush.

Principal office address: 15, Gangnam-daero 94-gil, Gangnam-gu, Seoul, Republic of Korea, 3F

If you have questions about this Refund Policy or need assistance with a payment, please contact us at hi@midnightcrush.chat.